UMB Platform

Telco service provider has very low tolerance to USSD system outage and service degradation because it will significantly impact to high revenue loss and complaints. Moreover, there are a lot of business requirements to improve user experience and provide more enriched features to strengthen USSD channel.

At telco service provider, USSD platforms must meet high standard system requirements for a more reliable, resilient, and up-to-date solution. USSD solution is used to manage menu based on feedback from surrounding application such as charging system, subscriber profile database, or product catalogue. This solution also will support critical business process such as
Subscriber to check balance.
Subscriber to browse and purchase of Telco service provider product.
USSD menu personalization.
Our UMB Platform
Our UMB Platform solution have capability to separate the module of USSD GW and Menu Management in different sites, USSD GW to be deployed decentralized meanwhile Menu management will be centralized. This should include integration with external surrounding (southbound & northbound) and might include additional module/function that will support future business case (e.g. SIP protocol to support IMS integration). Our solution provides multiple environments for USSD service, so when we test new feature in preprod won't affect running USSD production environment.

Our USSD Gateway are using HTTP or SMPP protocol between gateway and Telco Service Modules or applications. USSD gateway may interact with billing to get subscriber’s balance via Diameter connector.

USSD information is sent from subscriber mobile handset directly to application platform handling service.

Users can view the transactions for reporting. Transaction messages from the customer are also stored in the database, and if necessary can be viewed easily.

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